Frequently asked questions

  • Where do I access the free resources and EAL Welcome Pack?

    For our collection of free EAL, MFL and Literacy resources, visit Our EAL Welcome Pack can be found here too. For our Grammar Animation videos, click here



  • What can I do if FlashAcademy® doesn’t offer my pupil’s home language?

    If FlashAcademy® does not currently offer the home language of a pupil at your school, please do make your Success Advisor aware! This language will be added to a list of languages to be considered in the future.


    For students who aren’t able to access the platform in their home language, their is an English-to-English course. Providing all the same content, this allows pupils to fully immerse themselves in the English language from the very beginning.

  • What is our school’s Centre ID?

    Your school Centre ID is a 4-character code unique to your school. This will be made available in your Welcome Email and can be found in the top left corner of your Teacher Dashboard home page.


    Your school’s Centre ID will need to be used by all teachers and students when logging in to the Teacher Dashboard or the app. If you have forgotten your centre ID and can’t find your welcome email. please contact

  • How do I set up my pupils?

    Log on to the Teacher Dashboard ( and log in using the admin details received in your Welcome Email. Go to “Admin” and then click on “Students”. Here, you will find two options. The simplest way to give your pupils access is by bulk-uploading students by downloading the CSV template, populating it, then re-uploading it to the dashboard. You will then see a long list of your students, can determine if they are an “EAL” or “MFL” learner and set their home language. Alternatively, you can add students manually by selecting the link on the same page and completing all information fields.



  • Is there a way to download pupil usernames and passwords?

    Yes. When you set up any students using the Teacher Dashboard, you will automatically receive an Excel spreadsheet containing all login information. It will be titled “Students” and will drop directly to your downloads folder on your desktop. This document will contain names, usernames and passwords. You can then use this as a master copy, to which you can add future pupil information.



  • How do I give my colleagues access to the platform?

    Go to the Teacher Dashboard ( and log in using the admin details received in your Welcome Email. Go to “Admin” and then click on “Teachers”. From here you can manually add your colleagues by using their work email address and assigning them a password. Once they have their own login details, you will be able to assign them to classes.



  • Do you have guidelines to pass to our IT team?

    Yes, our Technical Guide is available on the Teacher Dashboard in the Downloads section. It will also be sent to you attached to your Welcome Email. If at any point your IT team need further support, please get them to contact your dedicated Success Team member.

  • Which platform do the children log on to?

    Your students can access FlashAcademy® via the app (available as a free download from the App Store or the Google Play Store), via their browser on a desktop ( or via the Windows App ( Teachers can access the app through the downloaded version, but for all admin and monitoring they must log on to the Teacher Dashboard (

  • How will I know when FlashAcademy® is updated?

    Your assigned Success Team Advisor will email you whenever there is an update pending, so do keep an eye on your inbox. It is important that your school keep all their devices running the most up-to-date version of FlashAcademy® to be able to access new content. All our updates will contain bug-fixes, new features, new challenges and even more lessons! For the latest news, blogs and free resources visit our website (

  • How do I book training for me and my colleagues?

    We offer a range of support to all our schools. A member of our Education Success Team will be assigned to your school and offer support via email or phone as often as you need. We also offer Success Workshops, a complimentary 60-minute staff CPD session. Webinars and Regional Training Sessions will be coming soon.

  • Which home languages do you teach from for FlashAcademy® EAL?

    Home languages coming soon on FlashAcademy® EAL:

    Bosnian, Croatian, Estonian, Finnish, Kirundi/Rundi, Lingala, Macedonian, Malagasy, Malay, Oromo, Swahili, Wolof, Xhosa, Yiddish, Zulu.

  • Which Modern Foreign Languages does FlashAcademy® MFL teach?

    For FlashAcademy® MFL, our full language courses are available for:






  • Are licences transferable?

    Yes. We appreciate that as a pupil’s language skills improve or they move on to a new school, you may wish to transfer their access to another student. This is why all our licences are completely transferable.

  • Is there training available on how to use the app in a classroom or school?

    The FlashAcademy team can organise specialist training for teachers who feel they may need extra guidance on how to use the app. Depending on the level of training provided, this may incur an additional cost. Please contact for further details.

  • How can I reset a lost password?

    Teachers can request a new password by simply pressing the “Forgotten Password” button within the app and entering their username. Alternatively, passwords can be changed in the “Admin” section of the Teacher Dashboard or by contacting your Education Success Advisor.

  • How can I find out the price of FlashAcademy® for schools?

    To discuss pricing options, please give us a call on 0121 7240854 or drop us an enquiry and one of our team members will be in touch!

  • Is FlashAcademy® curriculum aligned?

    Yes. FlashAcademy® MFL teaches vocabulary and grammar mapped to major examining bodies: AQA, Edexcel and OCR, and is suitable for Key Stages 1–4.

    FlashAcademy® EAL teaches vocabulary mapped to the National Curriculum for all main subject areas including science, maths and humanities, meaning pupils can participate in mainstream lessons as soon as possible. Content covers Key Stages 1–4 and includes lessons to support preparation for the KS1 Phonics Screening Check and KS2 Spelling, Punctuation and Grammar SATs. We are currently reviewing KS3/4 content to ensure that it is mapped to GCSE and A-Level syllabuses across the curriculum. FlashAcademy® also teaches survival vocabulary to help children negotiate their way around school, for example “Where is the toilet?” and “break time”.



  • What devices does FlashAcademy® run on?

    FlashAcademy® can be used on smartphone, tablet and PC. The platform runs on all Apple devices using iOS 9 and above and on Android devices using 4.4 (KitKat) and above. Windows 7 (service pack 1) is the minimum requirement for our Windows app and web app.

  • Can pupils use FlashAcademy® outside of school?

    Yes. As long as a pupil has access to one of the devices mentioned above, they are able to log on to the platform from anywhere! They will just need to type in their log in credentials.

  • Which organisations recommend FlashAcademy®?

    FlashAcademy® is recommended by the National Association for Head Teachers (NAHT), the Association of School and College Leaders (ASCL), Access to Education, Pupil & School Support (PSS) and Link2ICT.

  • Can I monitor a pupil’s progress on the platform?

    Yes. Our platform comes with a dedicated Teacher Dashboard, which allows you to track progress, usage and attainment across the main skill areas: listening, reading, writing and speaking. You can set goals and measure progress over time, helping to make sure extra attention is given to the pupils who really need it. The Teacher Dashboard can be accessed here: