Frequently asked questions

  • How do I download the app?

    To download the app, simply search for ‘FlashAcademy’ on the App Store or Google Play Store. Hit download and you’re ready to start learning!

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  • Can I use the app offline?

    Yes, FlashAcademy can be used without internet connection, provided you have downloaded the categories using wi-fi first. Please note that if you are in offline mode, you will be unable to access the Object Translator, view the Leaderboard, watch Videos or complete the Speaking Challenge.

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  • I’ve forgotten my password. How can I get a new one?

    Don’t worry if you’ve forgotten your password – we’ll get you back up and running in no time! Just contact team@flashsticks.com and tell us which email address you’re signed up with and we will reset your password ASAP.

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  • Why would I choose the 12-month subscription option?

    This option can save up to $59 per year, whilst allowing you to commit to a single yearly payment versus 12 monthly payments. This is the most cost effective option and at the moment we’re offering every new 12-month subscriber a free pack of FlashSticks Notes.

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  • I want to view some content from the lesson, but I don’t want to re-do the challenges, what do I do?

    If you just want to review the vocabulary and grammar from the lesson without the challenges, click on the lesson again and select ‘FlashCards.’ In the FlashCards area you will be able to view all of this content by selecting the ‘Words’ and ‘Grammar’ options at the bottom of the screen.

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  • How do I log in to the app?

    You can either sign up to the app using your email address or Facebook account. If you sign up with your email, you will also be asked to create a password, which you will then need each time you log in. Alternatively, you can sign up with Facebook if you have an account.

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  • Can I study more than one language? How do I switch to another language?

    Yes, you absolutely can study more than one language. Our full language courses are available in French, Spanish, German and Italian; Premium provides you access to all content across all languages.  When you wish to select a different language to learn, simply go to  ‘Language course’ on the top left of your screen, and you can then select another language from the options.

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  • Which home languages do you teach from for FlashAcademy EAL?

    FlashAcademy EAL currently teaches English from:

    Arabic, Brazilian Portuguese, Czech, Danish, Farsi/Persian, Filipino, French, German, Gujarati, Hindi, Hungarian, Indonesian, Italian, Norwegian, Pashto, Polish, Portuguese, Punjabi, Romanian, Spanish, Swedish, Tigrinya, Turkish, Welsh, Urdu

    Home languages coming soon on FlashAcademy EAL:

    Albanian, Amharic, Bengali, Bulgarian, Estonian, Finnish, Japanese, Javanese, Khmer, Korean, Latvian, Lingala, Lithuanian, Malagasy, Malay, Mandarin, Oromo, Rundi/Kirundi, Russian, Slovak, Somali, Swahili, Ukrainian, Wolof, Xhosa, Zulu.

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  • How can I upgrade my subscription from 1-month to 12-months?

    To change your subscription plan, you will need to cancel your current subscription. Firstly, go to Store > Manage Options to cancel. Then you will also need to cancel the old plan through the App Store or Google Play store (links in previous answer) and re-subscribe to your preferred new plan. Don’t worry, you won’t lose any of your progress!

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  • Are licences transferable?

    Yes. We appreciate that as a pupil’s language skills improves or they move on to a new school or subject, you may wish to transfer their access to the app to a newly arrived student. This is why all our licences are completely transferable.

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  • Can I monitor a pupil’s progress on the platform?

    Yes. Our platform comes with a dedicated teacher dashboard which allows you to track progress, usage and attainment across the main skill areas: listening; reading; spelling; writing and speaking.

    Teachers can create reports instantly to demonstrate progress to parents, SLT and OFSTED and you can set goals and measure progress over time, helping to make sure extra attention is given to the pupils who really need it.

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  • I want to cancel my subscription? How do I cancel?

    Firstly, go to Store > Manage Options and follow the steps to cancel. Then you also need to cancel the old plan through the App Store or Google Play store, using the following links: 

    App Store (iOS): https://support.apple.com/en-gb/HT202039

    Google Play Store (Android): https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

     

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  • I’ve bought a subscription but the lessons are still appearing as locked, how can I unlock them?

    If you have purchased a FlashAcademy subscription and are unable to enter the locked lessons, go into Profile > Settings > Restore Purchases. You may also need to check your subscription status on the App Store/Google Play Store to make sure the purchase was successful.

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  • Which Modern Foreign Languages does FlashAcademy MFL teach?

    For FlashAcademy MFL, our full language courses are available for:

    Brazilian Portuguese, French, Danish, German, Italian, Norwegian, Polish, Portuguese, Romanian, Spanish, Swedish, Turkish and Welsh.

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  • Is there training available on how to use the app in a classroom or school?

    The FlashAcademy team can organise specialist training for teachers who feel they may need extra guidance on how to use the app. Depending on the level of training provided, this may incur an additional cost. Please contact team@flashacademy.com for further details.

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  • How can I reset a lost password?

    Teachers and pupils can request a new password by simply pressing the ‘forgotten password’ button within the app and entering their email address.

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  • How can I find out the price of FlashAcademy for schools?

    To discuss pricing options, please give us a call on 0843 289 7447 or drop us an enquiry and one of our team will be in touch!

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  • Is FlashAcademy curriculum aligned?

    Yes.  For FlashAcademy MFL, the platform teaches vocabulary and grammar mapped to major examining bodies: AQA; EdExel and OCR.

    For FlashAcademy EAL, the platform also teaches vocabulary for a range of subjects including science, maths and humanities. This means children can understand their main lessons more quickly. FlashAcademy also teaches survival vocabulary to help children negotiate their way around a school, for example ‘where is the toilet?’ and ‘break time’.

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  • What type of devices can pupil’s use FlashAcademy on?

    The platform can be used on smartphone, tablet and PC, though for the desktop option we do recommend using a Google Chrome browser. The platform is available on Android and IOS.

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  • Can pupils use FlashAcademy outside of school?

    Yes. As long as a pupil has access to one of the devices mentioned above, they are able to log on to the platform from anywhere! They will just need to type in their log in credentials.

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  • Which organisations recommend FlashAcademy?

    FlashAcademy is recommended by Access to Education, Pupil & School Support, Link2ICT and Birmingham Virtual Schools.

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  • How do I subscribe to Premium?

    To subscribe to Premium, simply go to the ‘Store’ section (you’ll see this at the bottom of the screen), and select the plan you want to purchase. Once you select the plan you will be asked for your iTunes or Google Play password and the payment will be processed through your account.

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  • The sound on the app isn’t working, how do I fix it?

    For the audio to be able to work on the FlashAcademy app, your device needs to be switched on to ‘loud’ mode. For iOS devices you will need to flick the side switch up and turn the volume up using the control panel at the bottom of the screen.

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